This review is for model ECP 35.31 only. For 10 years, a cheap but reliable Cookworks brand filter machine served me coffee each morning, till it broke this month. So I was looking around, and was initially hesitant at buying an Espresso maker due to the device cost and never having owned one previously. After researching online, speaking with friends who own similar machines, I decided to try one. All I will say is that this is the best thing I have bought myself and majority of my housemates love it too. You get shop coffee at home, saving £3 a pop. It makes cappuchino and other variants, is easy to clean, has a removable tray that I have put away as I don't need. Mine has a 2 year warranty, so if it breaks, the manufacturer can fix it. We make 6 cups of coffee a day with this and it will take about 2 to 3 days before you get your technique right for the flavour you like and this depends on the coffee grind too. For myself, I find the black Lavazza Espresso packet (strength 5) is now my coffee of choice, I pull a shot or two for 30 seconds, then top it up with kettle boiled water, a splash of milk. For others in my house, instead of adding the water, they use the machine to froth milk to make cappuchinos. The coffee tastes delicious with the crema it creates and the machine is compact, sturdy, not loud and very easy to clean. Definitely impressed and would recommend this model for ease of use and build quality. Just read the instructions fully and don't pull the shot for longer than 30 seconds otherwise I am advised that the less desirable flavours of the grind will pour through and may taste bitter. But it's all personal preference, so experiment to your hearts content. One thing I will say is that if you are in a rush, and have no time, then Espresso makers are not for you as you need to spend a few minutes to make a lovely coffee.