This is a nice coffee maker! Like a lot of reviewers I’m the only coffee drinker in the house so five cup in the morning is usually enough. I like to grind my beans and pods get expensive so a small pot works best for me. The Capresso is a nice size and fits under the kitchen cabinets. Although the clock and timer work well I don’t use it. The water level step is an interesting design, I seldom make less than a full pot but once in a while I want one more cup and it’s hard to see the lower steps. I do keep it in a darker corner of my counter so the water level and clock are a little harder to read. I’ve been using it daily for about five months now with no complaints. I think the hot plate keeps coffee at the right temperature, doesn’t burn the coffee if you leave it on to long. A little more than I wanted to spend but the quality is there and the cheap ones are just that.Well I guess I spoke to soon. Less than seven months and it died, stopped heating. The clock and timer work but I need coffee! I’m not afraid to take things apart, they all work the same way. I did not find any shorts or fried wires. What I did find was the water level step was getting kind of nasty and due for a good cleaning. I really liked this coffee maker so do I try another one or move on to something else? I’ll have a spare carafe and basket! I didn’t change my rating but yeah, I’m disappointed. Just more landfill.Final update; I did get ahold of customer service after being on hold for over an hour. The problem is I have to ship it to Pennsylvania. UPS shipping calculator came up with about $16.80 for shipping. I get it, they can’t give a coffee maker to anyone willing to be on hold for a hour. I’ve had bad luck with these small coffee makers so I went cheap and bought a SHARDOR for $17.99 + tax. So far it is working just fine!