Our school needed to purchase a commercial toaster per the fire marshal's request. It is advertised as a commercial toaster but says on the bottom of the toaster for household use only. Now we have invested $125 and still can't use the toaster because it really isn't a commercial toaster. I'm giving it 2 stars because we were misled.we tried to find an easy to use toaster with extra wide slots and slots long enough for a long piece of bread and larger bagels. we went thru 3 toasters purchased a local stores before i finally went on liner and found yours. this toastwert finally fits the bill. thank you!!!I bought the product thinking that it had a brushed nickel/stainless steel appearance however I was mistaken. It has the chrome appearance exactly as the picture indicates...doh! I did use it once and everything worked very well but I did return it because it didn't have the stainless steel look as described.Was really pleased with this toaster for the first few times we used it. Consistently toasted toast to the toasted level indicated on the product literature. It also looks nice when left on the counter.Problem with it is that the right side quit working within weeks of the purchase. Left half is still going, so not a total bust. Just takes a while to make several pieces of toast.If you're looking for a great toaster stop looking....this it! I've had several toasters over the years and all of them had erratic temp controls and took forever to do the job. This one is awesome, precise temp control and quick results. As far as durability goes, to soon to tell although it appears to be well made. Like I said, I've had brand name toasters and they don't hold a candle to this one.Decent product, feels a bit cheap on the construction side. Works well, not sure if the price meets the value.Simple, elegant, consistent, and reliable - just the way I like it. For this price though, there should be a reheat function.